Refund policy

Last updated: 12 November 2026

Your right to cancel (14 days)

You can cancel your order within 14 days of the day you receive it, without giving a reason. To cancel, email contact@cookliva.co.uk with your order number, or use the model cancellation form below.

Please send the item back within 14 days of telling us you wish to cancel. We will confirm the return address and instructions by email. For change-of-mind returns, the cost of return postage is paid by the customer; it depends on the carrier you choose and on the size and weight of the appliance.

Condition of returned items

You may handle the item as you would in a shop to check it. Please return it in as-new condition, in its original packaging, with all parts and accessories. We may reduce the refund if the item's value has been reduced by handling beyond what is needed to check it.

Refunds

We refund within 14 days of receiving the item back (or evidence that you have sent it), including any standard delivery charge you paid, to your original payment method.

Faulty, damaged or not-as-described items

Under the Consumer Rights Act 2015 you are entitled to a full refund for faulty goods reported within 30 days of delivery, and to a repair or replacement after that. If your item arrives damaged or develops a fault, email contact@cookliva.co.uk with your order number and a photo or short description of the problem. We pay the return cost for faulty or damaged items.

Model cancellation form

To COOKLIVA, Unit E, Premier Park Rd, London NW10 7NZ, United Kingdom, contact@cookliva.co.uk:

I hereby give notice that I cancel my contract of sale of the following goods: ______. Ordered on / received on: ______. Name: ______. Address: ______. Date: ______.

Nothing in this policy affects your statutory rights.